Utilities When You Move Home in Dubai: DEWA, District Cooling, du and e&

The order to do it in

DEWA move-in

DEWA opens the new account from your tenancy registration. According to the DEWA move-in page:

1. Register the Ejari

   Tenants outside free zones receive the DEWA contract account number and the deposit request by email and SMS once Ejari is completed. See the Ejari guide if it is not done yet.

2. Free zone tenants apply directly

   If your tenancy is exempt from Ejari because it is in a free zone, apply on the DEWA website or app instead.

3. Pay the deposit and activation

   Residential deposit: AED 2,000 for a flat, AED 4,000 for a villa. Activation: AED 125 (small meter) or AED 300 (large meter), plus AED 10 registration, AED 10 knowledge and AED 10 innovation fees.

For a typical flat on a small meter, that is AED 2,000 refundable deposit plus AED 155 in activation charges.

DEWA move-out and deposit refund

The old account does not close by itself when you hand back the keys. Request deactivation for your move-out date:

• Apply online with your DEWA login or UAE PASS, or without logging in using the contract account number and the 9-digit premise number.
• Deactivation costs AED 125 (small meter) or AED 300 (large meter), plus AED 10 knowledge and AED 10 innovation fees.
• DEWA emails the final bill within 24 working hours of the selected move-out date.
• The security deposit is set against the final bill; any balance is refunded by IBAN transfer, cheque or transfer to another active DEWA account.

Community managers check this. DHCM wants utilities disconnected before departure, and Nakheel’s leasing team lists a DEWA clearance certificate among its move-out steps, so do it before the move-out permit date. The move-out checklist puts it in order with the other clearances.

District cooling: Empower and Emicool

Some buildings get air conditioning from a district cooling plant rather than their own chillers. The provider bills you separately from DEWA. Empower and Emicool are two of the providers; the landlord or building management will know which one supplies your building.

Registering at the new home (Empower)

• Register on Empower e-Services using the 9-digit DEWA premise number of the new home.
• Tenants upload the tenancy contract or Ejari, Emirates ID (both sides) and the visa page.
• A security deposit and connection fee apply; Empower says the amounts vary by project and building and shows them during registration.

Closing the account at the old home (Empower)

• Request Final Settlement in Empower e-Services or the app, with the Ejari or tenancy contract, ID and an IBAN statement header.
• An owner NOC is needed if the tenancy ends early or expired more than 15 days before the request.
• The final bill is available online within 2 working days.
• Cheque refunds take 7 to 30 days; cash refunds up to AED 5,000 are collected at Empower’s head office.

If your building is supplied by Emicool, use its own customer services through the Emicool website; the steps above are Empower’s.

du home internet relocation

du calls this Home Relocation. It moves your existing du Home internet and TV to the new address rather than closing the account. From du’s moving page:

1. Request it in the du app or My Account

   Choose the Home Relocation service.

2. Upload proof of the new address

   The tenancy contract or title deed for the new home.

3. Pay the fee on your next bill

   du adds an AED 100 relocation fee.

4. Agree the installation date

   A du agent calls within 24 hours to schedule installation at the new address.

e& (Etisalat) home move

e& (formerly Etisalat) calls it Home Move. From e&’s Home Move page:

• Request it in the e& UAE app: Manage, then Home Move.
• Standard installation at the new home costs AED 150 plus 5% VAT, added to the next bill.
• Take the router, TV box, landline phone and cables with you.
• Leave the ONT device behind; it belongs to the building.

All the fees in one table