After the move
Change of Address in Dubai: Who to Update After You Move
Dubai has no single change-of-address service, so update each account yourself. First, the ones tied to the home: register the new Ejari, close DEWA at the old address and open it at the new one, and move du or e& internet. Then, in the first week, tell your employer, bank, insurers and schools, and update Salik and delivery apps.
By Movers Dubai editorial teamLast checked against Dubai Electricity and Water Authority (opens in a new tab), du (opens in a new tab) and e& (opens in a new tab)
Movers Dubai is an independent guide, not a moving company.
At a glance
- Single service
- None in Dubai; update each account yourself
- Before you move
- Register the new Ejari, close DEWA at the old address and open it at the new one, move du or e& internet
- First week
- Employer, bank, insurers and schools, then Salik and delivery apps
- du Home Relocation
- AED 100 on the next bill
- e& Home Move
- AED 150 plus 5% VAT
Last checked
Before you move: accounts tied to the home
These accounts belong to the property, not to you, so they are closed at one address and opened at the other. Do them before moving day so the new home has power, water and internet when you arrive.
| Account | What to do | Official charge |
|---|---|---|
| Ejari | Register the new tenancy; agree the cancellation of the old one with your landlord. | AED 177.75 online or AED 220 at a trustee centre; cancellation free online |
| DEWA | Request the move-out at the old home; pay the deposit request DEWA sends for the new home after Ejari. | Deposit AED 2,000 (flat) or AED 4,000 (villa); activation AED 155 on a small meter |
| District cooling | Final settlement at the old home; registration at the new one if the building uses it. | Deposit and connection fee vary by building |
| du home internet | Home Relocation in the du app or My Account. | AED 100 on the next bill |
| e& home internet | Home Move in the e& UAE app, under Manage. | AED 150 plus 5% VAT |
| Piped gas | Close the account with the building’s gas supplier and open one at the new home if it has gas. | Set by the supplier |
The step-by-step version, with the order to do them in, is in the utilities guide. du’s steps are on its home relocation page and e&’s on its Home Move page.
First week: work, money and family
- Employer HR: address for payroll and medical insurance, and for your residency file if the company sponsors your visa.
- Banks and credit cards: update in the banking app; card statements and new cards are sent to the address on file.
- Home contents insurance: a policy usually covers one address, so move it to the new home before moving day or take out a new one.
- Schools and nurseries: both the old and the new school, so records and transport routes are right.
- Investment, pension and gratuity accounts: anything that sends statements by post.
Your car
- Community access: register the car with the new community or building so the access card or number-plate recognition works. DHCM, for example, asks for vehicles to be registered before it issues access cards.
- Car insurance: tell the insurer where the car is now parked.
- Salik and parking: check the contact details on your Salik account and any residents’ parking permit linked to the old address.
Health
- Health insurer: update the address on the policy, and check which clinics near the new home are in the network.
- Clinic, dentist and pharmacy: update your record, or ask for your file to be transferred if you change clinic.
- Repeat prescriptions: move them to a pharmacy near the new home before you run out.
Deliveries and subscriptions
- Shopping and food delivery apps: delete the old address so orders do not go there by default, and drop a precise pin for the new one.
- Grocery and water delivery: change the address and the delivery days.
- Gym, laundry, cleaning and pet services: cancel or move them.
- PO box: if you use one, nothing changes, but tell senders who used your street address.
Give couriers clear directions
Add the building name, tower or villa number, floor and any gate or entrance instructions to every delivery profile. In large communities with many similar buildings this saves missed deliveries in the first weeks.
Change of address questions
Is there one place to change my address in Dubai?
No. Each account is updated separately. The ones linked to the property itself, Ejari, DEWA, district cooling and home internet, are closed at the old address and opened at the new one. Banks, insurers, your employer and delivery apps are updated one by one.
How do I change the address on my DEWA account?
DEWA accounts belong to the premises, so you do not change the address on an existing account. You request a move-out at the old home and get a new contract account for the new home, which DEWA sends after your new Ejari is completed.
How do I change my du or e& internet address?
du calls it Home Relocation (in the du app or My Account, AED 100 on the next bill). e& calls it Home Move (in the e& UAE app under Manage, AED 150 plus 5% VAT). Both move your existing service to the new address.
Do I need to tell my employer I moved?
Yes. HR keeps your address for payroll, medical insurance and, where the company sponsors your visa, your residency file. Ask HR whether anything else needs updating at the same time.
Official sources
- Dubai Land Department: Register or renew a tenancy contract (Ejari) (opens in a new tab)dubailand.gov.ae
- DEWA: Activation of electricity and water (move-in) (opens in a new tab)dewa.gov.ae
- DEWA: Deactivation of electricity and water (move-out) (opens in a new tab)dewa.gov.ae
- du: Home relocation (opens in a new tab)du.ae
- e& (etisalat): Home Move (opens in a new tab)eand.ae
Address list ready? Book the move
Request a free quote with both addresses and your date. You can work through this list while the movers handle the rest.
The mover sets the price, not Movers Dubai.